I believe that good Information Technology is transparent; it's only when you hit a pothole that you notice a road's quality. As much as we IT folks like to think that Systems Management is about the next new gizmo, standards, uptime or throughput, it isn't. This job is about people and how technology intersects with their lives. With proactive planning and resources, customers and employees should receive the tools, services and training when and where they need it without breaking momentum. This keeps them productive and focused on the business at hand.
© 2013 Joe Kuster